{"id":40569,"date":"2020-05-04T16:42:58","date_gmt":"2020-05-04T14:42:58","guid":{"rendered":"\/calcolo\/?page_id=40569"},"modified":"2026-03-16T16:28:41","modified_gmt":"2026-03-16T15:28:41","slug":"support-forms","status":"publish","type":"page","link":"\/calcolo\/en\/support-forms\/","title":{"rendered":"Support Requests"},"content":{"rendered":"\n

Support Requests<\/span><\/p>\n

\n\n\n

The use of computing and network resources in the INFN Bologna Division is conditioned by<\/span><\/span><\/p>\n

+ having, at INFN, a certified identity (LoA2), having requested access to the resourcesIT and accepted the disciplinary regulation<\/span>

<\/strong> <\/span>Instructions for LoA2 Identity and ResourcesIT<\/span>
https:\/\/wiki.infn.it\/cn\/ccr\/aai\/doc\/rid\/istruzioni\/userportal\/user_loa-eng<\/a> <\/span>
User Portal <\/span>
https:\/\/userportal.app.infn.it\/<\/a> <\/span>
Link to accept the disciplinary regulation: <\/span>ITA<\/a> ENG<\/a>
<\/span><\/p>\n

<\/div><\/span><\/p>\n

+ having an active role at INFN (Employee, Associate, Guest or Visitor)<\/span>

<\/span><\/strong>\u00a0<\/span> Guest\/Visitor registration<\/span><\/a><\/p>\n

<\/div><\/span><\/p>\n

+ having passed the basic computer course (only Employee, Associate or Guest)<\/span>

<\/strong> <\/span>Link basic computer course<\/span>
(https:\/\/elearning.infn.it\/login\/index.php<\/a>)
Only Employee, Associate, Guest
<\/span><\/p>\n

<\/div><\/span><\/p>\n

+ must have read the documents regarding the rules of use<\/span>

<\/strong> <\/span>Rules for the processing of personal data of the INFN<\/a> <\/span>
Privacy policy<\/a><\/span>
Operating system use rules: <\/span>Linux<\/span>, <\/span>MAC, <\/span>Windows \u200b<\/span><\/a><\/p>\n

<\/div><\/span><\/p>\n\n\n

\n

Account<\/strong><\/span>
Basic Account<\/a> \u00a0 (INFN portal, AFS, NIS Linux, Mail, Active Directory Windows)
Adobe account for Adobe Acrobat Pro installation<\/a>
Office365 account<\/a>
Wifi credentials creation for meetings, conferences, conventions on site with external staff<\/a>
Bologna Division ZOOM Accout Reservation<\/a>
<\/span><\/p>\n

Wired network access<\/strong><\/span>
Dynamic IP assignment (notebook, dockingstation)<\/a>
Static IP assignment (desktop computer, server computer, printer, electronic device, IPMI, …)<\/a><\/span><\/p>\n

Certificates<\/strong><\/span>
Digital certificates for server<\/a><\/span><\/p>\n

Mailing List<\/strong><\/span>
SYMPA Mailing list<\/a>\u00a0(italian version only, internal access or via VPN)
Mailbox for conference or event<\/a> (italian version only, internal access or via VPN)<\/span><\/p>\n

Material<\/strong><\/span>
Booking\u00a0 request (notebook – printer – projector – accessory)<\/a><\/span><\/p>\n

Generic request<\/a><\/span><\/p>\n

\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"

Support Requests The use of computing and network resources in the INFN Bologna Division is conditioned by AccountBasic Account \u00a0 (INFN portal, AFS, NIS Linux, Mail, Active Directory Windows)Adobe account for Adobe Acrobat Pro installationOffice365 accountWifi credentials creation for meetings, conferences, conventions on site with external staffBologna Division ZOOM Accout Reservation Wired network accessDynamic IP […]<\/p>\n","protected":false},"author":13,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-page-builder-no-sidebar.php","meta":{"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"class_list":["post-40569","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"\/calcolo\/wp-json\/wp\/v2\/pages\/40569","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/calcolo\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"\/calcolo\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"\/calcolo\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"\/calcolo\/wp-json\/wp\/v2\/comments?post=40569"}],"version-history":[{"count":143,"href":"\/calcolo\/wp-json\/wp\/v2\/pages\/40569\/revisions"}],"predecessor-version":[{"id":44925,"href":"\/calcolo\/wp-json\/wp\/v2\/pages\/40569\/revisions\/44925"}],"wp:attachment":[{"href":"\/calcolo\/wp-json\/wp\/v2\/media?parent=40569"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}