{"id":40746,"date":"2020-05-15T12:54:52","date_gmt":"2020-05-15T10:54:52","guid":{"rendered":"\/calcolo\/?page_id=40746"},"modified":"2023-06-12T08:27:33","modified_gmt":"2023-06-12T06:27:33","slug":"helpdesk","status":"publish","type":"page","link":"\/calcolo\/en\/helpdesk\/","title":{"rendered":"Helpdesk"},"content":{"rendered":"\n<p style=\"text-align: center\"><span style=\"color: #007bb3;font-size: 21px\">Helpdesk<\/span><\/p>\n<hr>\n\n\n\n<pre id=\"tw-target-text\" class=\"tw-data-text tw-text-large XcVN5d tw-ta\" data-placeholder=\"Traduzione\"><span lang=\"en\" style=\"font-family: Open Sans;font-size: 16px\">For assistance and in case of need, please contact the Computing and<\/span><\/pre>\n<pre class=\"tw-data-text tw-text-large XcVN5d tw-ta\" data-placeholder=\"Traduzione\"><span lang=\"en\" style=\"font-family: Open Sans;font-size: 16px\">Network Service by e-mail at the following address:\n\n<a href=\"mailto:ccl_nospam@bo.infn.it\">ccl@bo.infn.it<\/a>\n\n<strong>ONLY emails from some domains<\/strong><\/span><\/pre>\n<pre class=\"tw-data-text tw-text-large XcVN5d tw-ta\" data-placeholder=\"Traduzione\"><strong><span lang=\"en\" style=\"font-family: Open Sans;font-size: 16px\">(<em>infn.it  unibo.it <\/em><\/span><\/strong><span lang=\"en\" style=\"font-family: Open Sans;font-size: 16px\"><strong><em>studio.unibo.it enea.it iasfbo.inaf.it bo.infm.it cern.ch <\/em><\/strong><\/span><\/pre>\n<pre class=\"tw-data-text tw-text-large XcVN5d tw-ta\" data-placeholder=\"Traduzione\"><span lang=\"en\" style=\"font-family: Open Sans;font-size: 16px\"><strong><em>desy.de fnal. gov<\/em>)<\/strong><\/span><\/pre>\n<pre class=\"tw-data-text tw-text-large XcVN5d tw-ta\" data-placeholder=\"Traduzione\"><span lang=\"en\" style=\"font-family: Open Sans;font-size: 16px\"><strong>they are forwarded to an internal ticket system for processing.<\/strong>\n\nIt is recommended to be as detailed as possible in explaining the problem,<\/span><\/pre>\n<pre class=\"tw-data-text tw-text-large XcVN5d tw-ta\" data-placeholder=\"Traduzione\"><span lang=\"en\" style=\"font-family: Open Sans;font-size: 16px\">indicating both the machine and the operating system in question and giving<\/span><\/pre>\n<pre class=\"tw-data-text tw-text-large XcVN5d tw-ta\" data-placeholder=\"Traduzione\"><span lang=\"en\" style=\"font-family: Open Sans;font-size: 16px\">an exact description of the problem (Request Form).\n\nThe service guarantees support on working days from 9.30 to 12.00 and from<\/span><\/pre>\n<pre class=\"tw-data-text tw-text-large XcVN5d tw-ta\" data-placeholder=\"Traduzione\"><span lang=\"en\" style=\"font-family: Open Sans;font-size: 16px\">14.00 to 15.30, except on Friday afternoon.\n\nOf course, it is understood that for truly serious and urgent problems, the<\/span><\/pre>\n<pre class=\"tw-data-text tw-text-large XcVN5d tw-ta\" data-placeholder=\"Traduzione\"><span lang=\"en\" style=\"font-family: Open Sans;font-size: 16px\">staff is available by telephone during all working hours.\n<\/span><\/pre>\n","protected":false},"excerpt":{"rendered":"<p>Helpdesk For assistance and in case of need, please contact the Computing and Network Service by e-mail at the following address: ccl@bo.infn.it ONLY emails from some domains (infn.it unibo.it studio.unibo.it enea.it iasfbo.inaf.it bo.infm.it cern.ch desy.de fnal. gov) they are forwarded to an internal ticket system for processing. It is recommended to be as detailed as [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-page-builder-no-sidebar.php","meta":{"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"class_list":["post-40746","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"\/calcolo\/wp-json\/wp\/v2\/pages\/40746","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/calcolo\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"\/calcolo\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"\/calcolo\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"\/calcolo\/wp-json\/wp\/v2\/comments?post=40746"}],"version-history":[{"count":18,"href":"\/calcolo\/wp-json\/wp\/v2\/pages\/40746\/revisions"}],"predecessor-version":[{"id":44324,"href":"\/calcolo\/wp-json\/wp\/v2\/pages\/40746\/revisions\/44324"}],"wp:attachment":[{"href":"\/calcolo\/wp-json\/wp\/v2\/media?parent=40746"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}