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Support Requests
The use of computing and network resources in the INFN Bologna Division is conditioned by
+ having, at INFN, a certified identity (LoA2), having requested access to the resourcesIT and accepted the disciplinary regulation
https://wiki.infn.it/cn/ccr/aai/doc/rid/istruzioni/userportal/user_loa-eng
User Portal
https://userportal.app.infn.it/
Link to accept the disciplinary regulation:
http://www.infn.it/disciplinareRisorseInformatiche/index.php
Disciplinary regulation (ITA ENG)
+ having an active role at INFN (Employee, Associate, Guest or Visitor)
+ having passed the basic computer course (only Employee, Associate or Guest)
(https://elearning.infn.it/login/index.php)
Only Employee, Associate, Guest
+ must have read the documents regarding the rules of use
Privacy policy
Operating system use rules:
Linux – MAC – Windows
Account
Basic Account (INFN portal, AFS, NIS Linux, Mail, Active Directory Windows)
Adobe account for Adobe Acrobat Pro installation
Office365 account
Wifi credentials creation for meetings, conferences, conventions on site with external staff
Bologna Division ZOOM Accout Reservation
Wired network access
Dynamic IP assignment (notebook)
Static IP assignment (desktop computer, server computer, printer, electronic device, IPMI, …)
Operating System and Software
Operating system installation
Software with user agreement
Certificates
Digital certificates for server
Mailing List
SYMPA Mailing list
Mailbox for conference or event (italian version only, internal access or via VPN)
Material
Booking request (notebook – printer – projector – accessory)
